Privacy Policy

We only collect information about you if we have a reason to do so—for example, to provide our Services, to communicate with you, or to make our Services better.

• Account Data: Name, phone number, email address, and password (hashed).
• Vendor & Workforce Data: Business name, category, skills, location/address, and daily rates for directory listings.
• Vehicle Data: Vehicle details and driving license numbers (stored securely) for verification purposes.
• Payment Data: We use Razorpay for payment processing. We do not store your credit card or UPI PIN details. We only store payment status and transaction IDs.

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our directory platform.
• Improve, personalize, and expand our website features.
• Understand and analyze how you use our platform.
• Process your transactions and manage your premium subscriptions.
• Send you emails or WhatsApp notifications regarding updates, offers, and local news (only if opted-in).
• Find and prevent fraud.

Gaya Seva utilizes industry-standard security measures to protect your data:

• Encryption: All passwords are securely hashed using bcrypt algorithms before being stored in our database.
• Secure Transmission: We force HTTPS on all connections ensuring your data is encrypted in transit.
• Access Control: Administrative access to the platform's backend is strictly monitored and gated by multi-factor authentication and role-based access control.

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service (e.g., Razorpay for payment processing).
• To provide the Service on our behalf.
• To perform Service-related services.
• To assist us in analyzing how our Service is used.

We want to inform our users that these third parties have access to your Personal Information to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.